Return Policy

Return Rights

Our return period is 30 days from the delivery date. After this period we regret that we can no longer accept returns or exchanges.

We accept returns for products that were shipped by us and when the item is defective due to our error (e.g. wrong item or inferior quality). Items must be returned together with the purchase receipt.

Certain types of goods are excluded from returns:

• Personalized or custom-made items
• Hygiene products
• Items that are unsuitable for return for health protection or hygiene reasons

Refunds

Once we have received and inspected your return, we will notify you by email of the receipt of your returned item. At the same time we will inform you whether your return has been accepted or rejected.

Upon acceptance of the return, the refund will be processed and the amount will be automatically credited to your credit card or the original payment method. This typically occurs within 5-7 business days.

Important notes about refunds:

• Shipping costs are not refunded
• Return shipping costs will be deducted from the refund
• For orders with multiple items we only refund the defective part, not the entire order

Return Process

For smooth processing of your return, please follow these steps:

1. Contact us at ask@alpinebeanies.com to register your return
2. Wait for our confirmation with the return information
3. Pack the item carefully in the original packaging
4. Include the purchase receipt
5. Ship the package to the specified return address:
   Alpine Beanies Inc.
   82 Haig Ave
   Winnipeg, MB R2M 0E1
   Canada

Please note: The return address may differ from the shipping address on the package you received. We are not liable for returns sent to wrong addresses.

Late or Missing Refunds

If you have not yet received your refund:

• First check your bank account again
• Contact your bank - processing can take 2-5 business days
• Contact your credit card company - sometimes it can take some time before the refund is officially posted

If you have completed all these steps and still have not received your refund, please contact us at ask@alpinebeanies.com or +12049892234.